How it works

The whole process is designed so you always know where you stand — from the first click to the final report.

1. 1

   Submission

   You fill in the form: vehicle data, symptoms, fault codes, tests and measurements done so far. You attach photos, recordings and diagnostic files. You receive a case number (e.g. DIAG-2026-0001) and an e-mail confirmation.

2. 2

   Free triage

   I review the submission and assess whether the case is suitable for remote diagnostics. If it is — I recommend the service that best fits the problem. The decision is always yours.

3. 3

   Scope, timeline, price

   You receive a concrete proposal: what I will do, in what timeframe, and for how much. No hidden costs — the price is known before work starts.

4. 4

   Payment

   Once you accept the terms you receive a payment request. Active analysis starts after the payment is confirmed.

5. 5

   Analysis and hypotheses

   I build hypotheses and prepare a test and measurement plan — described precisely, to be carried out in your workshop with the tools you have.

6. 6

   Iterating to the cause

   You run the measurements, send back the results, I analyse them and narrow the search area. We repeat the cycle until the cause is found or remote diagnostics is exhausted.

7. 7

   Resolution and report

   You receive the most probable cause of the fault with justification and repair recommendations. The case is archived — you can return to it within 30 days of closure.