How it works
The whole process is designed so you always know where you stand — from the first click to the final report.
- 1
Submission
You fill in the form: vehicle data, symptoms, fault codes, tests and measurements done so far. You attach photos, recordings and diagnostic files. You receive a case number (e.g. DIAG-2026-0001) and an e-mail confirmation.
- 2
Free triage
We review the submission and assess whether the case is suitable for remote diagnostics. If it is — we recommend the service that best fits the problem. The decision is always yours.
- 3
Scope, timeline, price
You receive a concrete proposal: what we will do, in what timeframe, and for how much. No hidden costs — the price is known before work starts.
- 4
Payment
Once you accept the terms you receive a payment request. Active analysis starts after the payment is confirmed.
- 5
Analysis and hypotheses
We build hypotheses and prepare a test and measurement plan — described precisely, to be carried out in your workshop with the tools you have.
- 6
Iterating to the cause
You run the measurements, send back the results, we analyse them and narrow the search area. We repeat the cycle until the cause is found or remote diagnostics is exhausted.
- 7
Resolution and report
You receive the most probable cause of the fault with justification and repair recommendations. The case is archived — you can return to it within 30 days of closure.
What you need on your side
- access to the vehicle and the ability to run simple tests,
- a diagnostic interface (any tool you use to read codes and live data),
- a multimeter; an oscilloscope helps but is not always necessary,
- a phone for photos and recordings of the symptoms.