Terms of Service

Diagnostix — remote diagnostic support for repair shops · in effect from 29 July 2026

§1 General provisions

1. These Terms set out the rules for providing services by electronic means through the website diagnostix.com.pl, in accordance with Article 8(1) of the Polish Act of 18 July 2002 on the provision of services by electronic means.
2. The Service Provider is Jarosław Cichoń, tax number (NIP) 6462069319, statistical number (REGON) 276871956, e-mail [email protected]. The e-mail address given here is also used for complaints and any statements.
3. The Client is a natural person, legal person or organisational unit using the Service Provider's services. The services are addressed primarily to repair shops and mechanics operating a business.
4. Diagnostix provides remote diagnostic support: the Client sends data about the fault (fault codes, live parameters, measurements, photos, recordings), and the Service Provider analyzes it and guides the Client step by step to the cause. The service does not include travelling to the Client, inspecting the vehicle, taking measurements or carrying out repairs — the Client does that work, unless otherwise agreed in an individual case.
5. Using the website constitutes acceptance of these Terms. The Terms are available at diagnostix.com.pl/en/terms and may be downloaded, saved and printed at any time.

§2 Services provided by electronic means

1. The following services are free of charge: browsing the website, sending a submission through the form, the free initial review of a submission, the client panel account, case correspondence and e-mail notifications.
2. The paid services are the diagnostic services described in §4.
3. The Client may stop using the free services at any time and at no cost, including requesting deletion of the account by sending a message to the Service Provider's e-mail address.
4. The account is created using the e-mail address given in the submission. The Client sets their own password and must keep it confidential. In the panel the Client has access only to their own cases.

§3 Conditions of service

1. The following are required to use the services: access to the Internet, a current web browser with JavaScript and cookies enabled, an active e-mail address, and a device capable of taking and sending photos or recordings.
2. The permitted formats and maximum sizes of attachments are stated in the submission form.
3. The Service Provider uses encrypted data transmission and account access control.
4. Supplying unlawful content, or files to which the Client holds no rights, is prohibited. In such a case the Service Provider may refuse to handle the submission, delete the attachment or block the account, informing the Client accordingly.
5. The Service Provider may carry out technical breaks necessary to maintain, update and secure the website.

§4 Contract, prices and payment

1. How a case runs: the Client sends a submission → the Service Provider carries out a free initial review and proposes the scope and price → the Client accepts the proposal → the Client pays → the Service Provider conducts the diagnostics → the case ends with an answer or a report.
2. The contract is concluded when the Client accepts the proposed scope and price. The Service Provider begins work once payment has been confirmed.
3. Prices: the current price list is available at diagnostix.com.pl/en/pricing; the price binding for a case is the one accepted by the Client.
4. The Service Provider may refuse to accept a submission, in particular where the case is not suitable for remote diagnostics or the data submitted is insufficient. A refusal at the initial review stage is free of charge and creates no obligation for the Client.
5. Payment is made online through the payment provider Stripe — by card, via BLIK or via Przelewy24. The Client receives a payment link after accepting the proposal. Payment is due within 7 days of accepting the proposal. If payment is not made within that period, the case is cancelled and the Client may send a new submission.
6. The Service Provider delivers an answer within 2 business days of payment confirmation. Performance requires the Client's cooperation — carrying out the requested measurements and returning the results. If the Client does not respond for 14 days, the case is closed and the findings to date are provided.
7. The invoice is issued after payment and sent by e-mail. The Client accepts the issuing and sending of invoices in electronic form.
8. A completed case may be reopened without a new submission within 30 days of its completion.

§5 Liability

1. The service is advisory in nature. The Service Provider has no direct access to the vehicle and relies solely on the data provided by the Client, for the accuracy of which the Client is responsible.
2. The Service Provider performs the service with due care but does not guarantee that the fault will be rectified or that any specific result will be achieved.
3. The decision to carry out a repair, replace a part or release the vehicle for road use is made by the Client, as the party performing the repair and having direct access to the vehicle.
4. Towards Clients who are businesses, the Service Provider's liability is limited to the fee received for the case concerned and does not cover lost profits. This limitation does not apply to damage caused intentionally.
5. The Service Provider is not liable for non-performance caused by the Client, or for interruptions resulting from failures beyond its control.

§6 Right of withdrawal

1. A Client who is a consumer, and a natural person running a sole proprietorship for whom the contract is not of a professional character, has the right to withdraw from the contract within 14 days of its conclusion, without giving reasons.
2. By accepting the scope and price, the Client requests that performance begin before the withdrawal period expires and acknowledges that the right of withdrawal lapses once the service has been fully performed. If the Client withdraws while the service is in progress, the Client pays for what has been provided up to that point.
3. A withdrawal statement may be made in any form, including using the model form appended to these Terms, sent to the Service Provider's e-mail or postal address.
4. Other Clients — businesses concluding the contract within their professional activity — have no right of withdrawal.

§7 Complaints

1. A complaint may be submitted by e-mail to the address given in §1(2).
2. A complaint should state the case number, a short description of the problem, the date it occurred and the Client's contact details.
3. The Service Provider handles complaints within 14 days of receipt, and within 30 days in particularly complex matters, informing the Client before the original period expires.
4. The response is sent in the same form in which the complaint was submitted.

§8 Personal data (GDPR)

The same rules are also published as a standalone document on the Privacy Policy page.

1. The controller of personal data is the Service Provider identified in §1(2). All data protection matters should be addressed to the e-mail address given there.
2. The Service Provider processes: the Client's contact and company details, the content of the submission and correspondence, vehicle data (make, model, year, mileage, VIN, registration number) together with the content of photos, recordings and documents submitted, account data, IP address and the details needed to issue an invoice.
3. Purposes and legal bases: a) conclusion and performance of the contract, handling the case, account and correspondence — Art. 6(1)(b) GDPR; b) issuing and retaining invoices and meeting tax and accounting obligations — Art. 6(1)(c) GDPR; c) website security and establishing, exercising or defending legal claims — Art. 6(1)(f) GDPR (the Service Provider's legitimate interest).
4. Data may be disclosed to processors acting on the Service Provider's instructions: the server and hosting infrastructure provider, the e-mail provider, the payment provider Stripe (Stripe Payments Europe, Ltd.), the anti-abuse protection provider and the accounting office, as well as to entities entitled to obtain data under applicable law. A data processing agreement is in place with each of them. The Service Provider does not receive or store payment card numbers — these are handled solely by Stripe.
5. Data is stored within the European Union. Where any provider processes it outside the European Economic Area, this takes place on the basis of standard contractual clauses approved by the European Commission.
6. Retention periods: case data and attachments — 3 years from completion of the case; billing documentation and invoices — 5 years from the end of the calendar year in which the tax payment deadline fell; account data — until the account is deleted.
7. The Client has the right to access their data and obtain a copy, to rectification, erasure, restriction of processing, data portability and to object to processing based on legitimate interest. Requests should be sent to the e-mail address given in §1(2); the Service Provider responds without undue delay and no later than one month.
8. The Client also has the right to lodge a complaint with the President of the Personal Data Protection Office (Prezes Urzędu Ochrony Danych Osobowych), ul. Stawki 2, 00-193 Warsaw, Poland.
9. Providing data is voluntary but necessary to accept a submission and perform the contract. The data is not used for automated decision-making or profiling.
10. When submitting data relating to a vehicle or its owner, the Client declares that it has a basis for disclosing it and undertakes to inform the vehicle owner that the data has been passed to the Service Provider. The Client submits only the data necessary for the diagnostics.
11. The Service Provider may use anonymised technical knowledge arising from completed cases (make, model, symptoms, fault codes, cause and repair method) in its own knowledge base. That knowledge base contains no data identifying the Client, the vehicle or its owner. Publishing a write-up of a specific case requires the Client's separate consent.
12. The website uses only cookies necessary for its operation: the login session and the protection of the submission form. The Client can manage them in their browser settings; disabling them makes it impossible to log in to the panel and send a submission.

§9 Final provisions

1. These Terms take effect on 29 July 2026.
2. The Service Provider may amend these Terms for valid reasons, in particular changes in the law, in the scope of services or in the price list. Clients are notified by e-mail or by a notice in the client panel 14 days in advance. Cases started before the amendments take effect are governed by the previous wording.
3. These Terms are governed by Polish law. Disputes with Clients who are businesses are resolved by the court having jurisdiction over the Service Provider's registered office.
4. If any provision of these Terms proves invalid, the remaining provisions remain in force.
5. In the event of any discrepancy between the Polish and English versions, the Polish version prevails.

Appendix — model withdrawal form

Complete this form only if you wish to withdraw from the contract. Its use is not mandatory.

To: the Service Provider identified in §1(2) of these Terms.

Notice of withdrawal from a distance contract

I hereby withdraw from the contract for the diagnostic service.

Case number: ..............................................

Date the contract was concluded: ..........................

Client name: ..............................................

Address: ..................................................

E-mail address: ...........................................

Date and place: ...........................................


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signature (only if sent on paper)