Terms of Service
Last updated: 26 July 2026
1. General provisions
These Terms set out the rules for providing services by electronic means through the Diagnostix website at diagnostix.com.pl (the "Service"), in the area of remote diagnostic support for car repair shops and mobile mechanics.
The service provider is: TODO (owner): full company name or sole trader's name, registered address / address for correspondence, tax identification number (NIP), business register number (REGON) and a contact e-mail address for matters relating to these Terms. The publicly listed contact address of the Service is currently [email protected] — confirm whether it should also be the provider's formal address for complaints and service of notices.
Services are provided exclusively to businesses (business-to-business) — mechanical and electromechanical repair shops and mobile mechanics submitting a case in the course of their business activity. The Service is not intended for consumers submitting privately owned vehicles.
Services are delivered entirely remotely and are not limited to any particular territory — the Service is available in Polish and in English (under /en) and is addressed to clients outside Poland as well. Governing law and dispute resolution are covered in section 16.
Using the Service, in particular sending a Submission, means accepting these Terms. The Terms are made available free of charge before the contract is concluded, in a form that allows them to be downloaded, reproduced and printed.
2. Definitions
- Service — the diagnostix.com.pl website together with its English version under /en.
- Provider — the entity operating the Service, named in section 1.
- Client — a business (car repair shop or mobile mechanic) using the Service in the course of its business activity.
- Submission — the submission form completed by the Client together with its attachments (photos, recordings, diagnostic files).
- Case — a Submission handled in the Service from acceptance until closure or rejection, identified by a number (e.g. DIAG-2026-0001).
- Triage — the free initial review of a Submission, after which the Provider either recommends a service and price or rejects the Submission.
- Client panel — the logged-in area of the Service (/panel) where the Client follows their Cases, exchanges messages, uploads files and pays.
- Final report — the summary delivered to the Client when a Case is closed (the identified or most likely root cause, reasoning and recommendations).
3. Technical requirements and rules of use
Using the Service requires: a device with internet access, an up-to-date web browser with JavaScript and cookies enabled, and an active e-mail address, to which the Service sends confirmations, case status notifications and the link for setting a Client panel password.
Attachments sent through the form are subject to the following limits:
- at most 10 files per Submission,
- photos and documents — up to 10 MB per file; recordings — up to 100 MB per file,
- allowed file extensions: .jpg, .jpeg, .png, .heic, .webp, .pdf, .txt, .csv, .xlsx, .zip, .mp4, .mov, .avi.
The Client must not supply unlawful content to the Service, in particular content infringing third-party rights (this obligation follows from the Polish Act on Providing Services by Electronic Means). The Client only sends data and files it is entitled to share and is responsible for the lawfulness of sharing data concerning the vehicle and its owner.
TODO (owner): Add the consequences of breaching the above — whether and how the Provider may refuse to handle a Submission, remove an attachment or suspend a Client account, and whether a prior request to stop the breach is required.4. Scope of services
Every Submission goes through a free Triage. The Provider assesses whether the case is suitable for remote diagnostics and, if it is, proposes one of the services below together with its price. The choice of service always belongs to the Client, and the price is known before any work starts.
- One-off diagnostic consultation — 99 PLN
- Guided diagnostic process — 249 PLN (upgrade from "One-off diagnostic consultation": +150 PLN)
Prices are quoted in Polish zloty (PLN), including for clients outside Poland.
TODO (owner): State whether the amounts above are net or gross and which VAT rate applies (payment line items in the system default to 23%, but that is a technical setting, not a tax declaration). Confirm this with your accountant, including the treatment of sales to clients outside Poland.
The current price list is always available on the Pricing page — in case of any discrepancy, the price shown there at the moment the Client accepts the terms applies.
The service is delivered entirely remotely: the Client performs the measurements and tests on site in its own workshop, and the Provider interprets the submitted data and defines the next steps. The Provider does not visit the Client's workshop, does not carry out repairs and does not physically work on the vehicle.
5. Conclusion of the contract and course of a Case
Sending a Submission is free of charge and does not oblige the Client to purchase any service. The contract for a specific Case is concluded when the Client accepts the scope and price proposed after Triage (in the Client panel or through the agreed contact channel). TODO (owner): Confirm whether this is the correct moment of contract formation under the applicable law, or whether the Terms should describe it differently (e.g. treating the post-Triage proposal as an offer and the Client's acceptance as its acceptance).
A Case proceeds as follows:
- The Client sends a Submission through the form.
- The Provider performs a free Triage and either rejects the Submission (with reasons) or proposes a service scope and price.
- The Client accepts the proposed terms.
- The Client pays (section 7). Active analysis starts only after the payment is confirmed — this is enforced by the system, not a matter of discretion.
- The Provider carries out the diagnostics: forms hypotheses, specifies measurements to be taken, analyses the results sent back — iteratively if needed, until the root cause is found or the possibilities of remote diagnostics are exhausted.
- The Case is closed with a Final report. A closed Case can be reopened within 30 days of closure without a new Submission; after that a new Submission is required.
A one-off consultation may be upgraded during a Case to the guided diagnostic process for the additional fee shown in the price list. An upgrade requires a separate acceptance by the Client and a separate payment.
The Provider may reject a Submission at the Triage stage, in particular where the case is not suitable for remote diagnostics. A rejected Submission is free of charge and creates no financial obligations for either party.
TODO (owner): Decide and state the delivery time for the service (e.g. "a response within X business days of payment confirmation") and what happens if the Client stops sending the requested measurement results — the system currently enforces no deadline automatically.6. Account and Client panel
A Client account is created with the first Submission and is identified by the e-mail address and the workshop name. A link for setting a Client panel password is sent to that e-mail address. The password link is single-use and time-limited; a new link can be requested at any time from the login page.
The Client must keep the password confidential and must not share it with unauthorised persons. The Client panel shows only that Client's own Cases. A login session expires after 7 days of inactivity.
The Service currently offers no self-service account deletion — a request to delete the account and the related data should be sent to the Provider's contact address; the scope and rules of such deletion are described in the Privacy Policy.
7. Payments
Payments are handled by the external payment provider Stripe (methods: Przelewy24, BLIK, payment card). The Client receives a payment link and is redirected to a payment page operated by Stripe. If online payments are not enabled, payment is made by bank transfer based on details provided separately.
The Provider does not store payment card data — it is handled solely by the payment provider.
The price is binding from the moment the Client accepts the terms and does not change during the Case, unless the Client accepts an upgrade of scope (section 5).
TODO (owner): Add: the payment deadline after acceptance, the consequences of late payment (e.g. cancelling the Case), refund rules and — where applicable — statutory interest for late payment in commercial transactions.8. Invoices
At the Client's request and after providing a tax identification number, the Provider issues an invoice. Invoices are currently issued outside the Service, in an external accounting system — the Service does not generate or send invoices automatically.
TODO (owner): Clarify: the invoicing deadline, whether it is a VAT invoice, how it is delivered, the rules for cross-border sales, and the status of the Polish National e-Invoicing System (KSeF) at the time of publication. Note: the integration between the Service and the accounting system is planned but not yet live — do not describe it as operational.9. Right of withdrawal
Services are provided exclusively business-to-business, to Clients acting in the course of their business activity.
TODO (owner): Have a lawyer determine whether and to what extent a right of withdrawal from a distance contract applies. Polish law (art. 7aa of the Consumer Rights Act) extends selected consumer rights to sole traders in certain situations where the contract is not of a professional character for them; clients in other countries may be covered by different rules. Also decide how starting the service before any withdrawal period expires is handled. This is a legal assessment — do not replace it with a guess.10. Complaints
Complaints about the services can be sent by e-mail to [email protected], quoting the Case number and describing the issue.
TODO (owner): Add: the deadline for handling a complaint (typically 14 or 30 days — your and your lawyer's decision), the form of the response, the appeal route and any out-of-court dispute resolution rules.11. Liability
The statements below describe the actual nature of the service and are not a limitation-of-liability clause: remote diagnostics is advisory in nature. The Provider analyses the data and files sent by the Client, indicates the most likely cause of the fault and recommends repair steps, but does not perform the repair, does not inspect the vehicle and does not physically verify the submitted measurements. The quality of the outcome depends directly on how complete and accurate the Client's data is. In some cases the cause cannot be established remotely — the Client then receives a summary of the causes excluded and those considered most likely. The decision to carry out any repair is taken by the Client as the party professionally performing vehicle repairs.
TODO (owner): Add the actual liability clauses: the scope of the Provider's liability, any cap on its amount (e.g. limited to the fee paid for the given Case), exclusion of liability for lost profits, and responsibility for the consequences of repair decisions taken by the Client. These are legal clauses — they must come from a lawyer, not from this draft.12. Service results and knowledge base
After a Case is closed, the Provider stores a technical summary of the case in an internal knowledge base: make, model, engine, gearbox, symptoms, fault codes, the identified root cause, the repair and keywords. That entry contains no data identifying the Client and no contact details, and is used solely to solve similar cases faster in the future.
TODO (owner): Settle the legal questions about the results of the service: who holds which rights to the Final report, whether the Client may pass it on (e.g. to the vehicle owner), and whether you want to expressly reserve the right to reuse the anonymised technical knowledge described above.13. Personal data
The processing of personal data of the Client and its contact persons is described in a separate document — the Privacy Policy, which also covers the cookies used by the Service.
14. Duration and end of cooperation
The contract covers a single Case and ends when that Case is closed with a Final report or when the Submission is rejected. The Service currently offers no subscriptions and no open-ended contracts. The Client panel account stays active between Cases.
15. Changes to the Terms
TODO (owner): Add the procedure for amending the Terms: how and when Clients are informed (e.g. e-mail or a notice in the Client panel), any notice period, and the rule that Cases started before a change remain governed by the previous version.16. Final provisions
The Terms are available free of charge at diagnostix.com.pl/regulamin in a form that allows them to be downloaded and printed. The Polish version is the binding one; this English translation is provided for information only.
TODO (owner): Add: the governing law (working assumption: Polish law — to be confirmed, especially for clients outside Poland and outside the EU), the competent court in case of a dispute, a severability clause and the date these Terms enter into force.